Jobs for Client Services Associate

Client Service Associate

GRYPHON FINANCIAL PARTNERS LLC Columbus, OH

Job Description Job Description Job Description: Provide exemplary service to Gryphon Financial Partners clients. Manage day to day aspects of the client experience. Qualifications: • Organized, detail oriented and ability to multi-task • Strong verbal and written communication skills • Diligent follow up skills • Proficient with Microsoft Office • Professional and exemplifies all brand attributes of Gryphon Financial Partners Job Accountabilities: • Onboarding New Clients • Client Service and Maintenance • Client Relationship Building • Investment Document Execution • Family Office Services Assistance

Best Match

Senior Client Service Associate

GRYPHON FINANCIAL PARTNERS LLC Columbus, OH

Job Description Job Description Job Description: Provide exemplary service to Gryphon Financial Partners clients. Manage day to day aspects of the client experience. Qualifications: Organized, detail oriented and ability to multi-task Strong verbal and written communication skills Diligent follow up skills Proficient with Microsoft Office Professional and exemplifies all brand attributes of Gryphon Financial Partners Job Accountabilities: · Onboarding New Clients · Client Service and Maintenance · Client Relationship Building · Investment Document Execution · Family Office Services Assistance

Best Match

Account Manager (Client Services)

Baesman Columbus, OH

Summary: We take your success personally. We love collaborating with passionate people who bring energy to work, thrive at solving challenges, and embrace the idea that every project is a chance to create something special. Sound like you? Join a team thats not afraid to do things differently. Baesman Group, a nationally recognized provider of direct-to-consumer and in-store marketing strategy and execution, is seeking an experienced Print Account Manager who will be responsible for providing a positive client experience to businesses working with our company. This individual will ensure customer satisfaction by managing the accuracy of job orders, estimates, and proofs. Work with Production to relay job or schedule changes, and confirm every schedule is met. Work closely with the Account Director to manage communication flow to client and Production. Provide all necessary support and client communication as directed by the Account Director for enterprise accounts. Generally acting as the Single Point of Contact (SPOC), responsible for annual revenue growth for assigned accounts. Essential Duties and Responsibilities: + Enter all orders into Monarch with 99.5% accuracy while following the written process + Update changes to schedules or orders via the process provided by the Scheduler + Follow up on schedule and update client or Account Director and communicate to the client as directed by Account Director + Anticipate problems and communicate them to the Production and Account Director + Ensure the accuracy of proofs before going to the client + Retrieve and communicate job status to the client as directed by the Account Director + Write up estimates and deliver them to the client when needed as directed by the Account Director + Immediately escalate any problems with orders, estimates, or clients to the Account Director + Ensure all projects are delivered on time and communicate delivery to clients as directed by the Account Director + Retrieve final pricing or change in pricing from the Pricing Manager and review with the Account Director prior to delivery + Maintain and grow SPOC accounts through regular outgoing communication and in-person visits to build relationships. Pull in Subject Matter Experts (SMEs) as needed to grow revenue. Maximize market share. + Provide pricing for SPOC clients maximizing profitability in consultation with the Pricing Manager or President of Sales + Create an invoice appropriately for change orders + Invoice responsibility for all accounts as needed + Conduct annual business reviews with each SPOC client + Provide guidance, creativity, and problem-solving for clients relative to specifications of projects. Must be able to pull in SMEs as needed. + Other duties as assigned. Requirements + 5+ years of account management experience. + 3+ years of experience working in the print, direct mail, and/or signage industry is a must! + Bachelors degree preferred. + Excellent communication skills, both written and verbal, with impeccable attention to detail. + Must be able to interact professionally and positively with all levels of employees and clients. + Must possess a high degree of energy, sense of urgency, and customer service oriented as well as strong organizational skills. + Strong experience working with Microsoft products, such as Excel, Word, and Outlook. Benefits Financial wellness is about more than just your salary. Here are the other ways Baesman Takes care of our teammates. Medical Insurance- Choose between 3 medical plan options. We also offer dental and vision coverage, in addition to pre-tax flexible spending plans. Profit-Sharing- Share in Baesmans success. We also offer a 50% matching 401(k) program for up to 6% of your pay. Paid Time Off- Its important that you take time to recharge. Thats why we offer PTO, holiday breaks, and employee assistance programs. Life and disability Insurance- We have you covered: Baesman pays 100% of the premium for life and disability. On-site workout facility, wellness initiatives, and more. Setting the Standard- Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. Were honored and proud to be recognized. Baesman is a fourth-generation, family-owned business. In the same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible. Baesman is an Equal Opportunity Employer.

Private Client Services Account Manager

Marsh & McLennan Companies Columbus, GA

Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Private Client Services Account Manager at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). Applicants must be within driving distance to the Columbus office to be considered for this role and have the ability to commute to the office. A day in the life. As a Private Client Services Account Manager you will: Be responsible for all steps in the processing of: Evidence of Property/Binders/ ID cards Invoicing/Accounting Endorsements Applications Electronic file maintenance Account rounding Effectively assisting clients with coverage issues and changes Limited new business sales Manage the marketing process Follow up and handle aged receivables Verbal and written correspondence with clients, carriers, and mortgage companies Our future colleague. We'd love to meet you if your professional track record includes these skills: 4+ years of personal lines insurance experience Excellent organizational skills Proven customer service and relations Able to research and analyze problems independently Must have excellent written and verbal communication skills Multi-tasked and detail oriented Proficient with Microsoft Word and Excel, Outlook Able to self-check for accuracy Must learn the Agency Management System and Imaging System Must have Property & Casualty resident agents license or obtain within 90 days We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Medical, dental and vision insurance 401K and company match program Company-paid life and disability Generous paid time off programs Employee assistance program (EAP) Volunteer paid time off (VTO) Career mobility Employee networking groups Tuition reimbursement and professional development opportunities Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/marsh_mma https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMASE

Senior Client Service Associate

GRYPHON FINANCIAL PARTNERS LLC Columbus, OH

Job Description Job Description Benefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Vision insurance Job Description: Provide exemplary service to Gryphon Financial Partners clients. Manage day to day aspects of the client experience. Qualifications: Organized, detail oriented and ability to multi-task Strong verbal and written communication skills Diligent follow up skills Proficient with Microsoft Office Professional and exemplifies all brand attributes of Gryphon Financial Partners Job Accountabilities: Onboarding New Clients Client Service and Maintenance Client Relationship Building Investment Document Execution Family Office Services Assistance

Client Services Specialist

Ohio At Home Healthcare Agency Columbus, OH

Position Summary The Client Services Specialist role at Ohio At Home is vital for ensuring the highest quality of care and support for our clients. This position demands a commitment to excellence, strong organizational skills, and a passion for making a positive impact in the lives of those we serve. The role requires flexibility and adaptability, especially during organizational growth phases, where the specialist may need to provide in-person support to clients as required. Responsibilities Client Coordination and Communication Manage services for up to 40 hybrid clients, ensuring tailored care and support Serve as a liaison between clients, families, and healthcare professionals Conduct client assessments to adjust services as needed Onboard new clients, including those requiring remote support Scheduling and Support Oversee scheduling for Remote Support Associates (RSAs) and Direct Support Providers (DSPs) Provide in-person support as necessary, especially during staffing changes Actively participate in dispatch duties for hybrid clients Documentation and Reporting Maintain accurate weekly documentation for each client Manage confidential communication records Ensure adherence to company communication protocols Regularly report to the Director with updates and concerns Responsiveness and Growth Respond promptly to all communications Engage in regular meetings for progress review and documentation checks Demonstrate a growth mindset and seek professional development Team Leadership and Collaboration Guide and mentor team members Foster a positive and collaborative work environment Uphold confidentiality and privacy policies Compliance and Ethical Standards Adhere to organizational policies and procedures Participate in ongoing training and stay abreast of industry advancements Uphold ethical conduct and professional integrity Expectations In this role, attention to detail, strong time management, effective problem-solving, and emotional intelligence are crucial. You are expected to adapt to evolving responsibilities, maintain high ethical standards, and contribute proactively to our team's success. Requirements Hold a Bachelor's / Master's degree in Social Work, Public Health, Healthcare Administration, or a related field Have experience in a healthcare or social services setting Possess excellent communication and organizational skills Ability to work independently and as part of a team Have a passion for making a difference in the lives of people with disabilities Pay and Benefits Matching 401(k) Medical, Dental, and Vision Insurance for full-time staff PTO Premium rates for weekend shifts Flexible scheduling, Full-time and Part-Time opportunities Equal Opportunity Statement This is an exciting opportunity to join a team that truly makes a difference in the lives of others. We will provide on-the-job training, so if you are interested in this position, please apply today. Ohio At Home Healthcare Agency is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Client Services Associate - Columbus, OH

Solairus Aviation Columbus, OH

Overview This position is responsible for supporting the Client Services department with various administrative projects and process management. Essential Responsibilities/Duties Setup and manage scheduled meeting events and conference calls Facilitating internal processes, both within the team and cross-functionally, including salary and bonus requests Creating Team Sheets for new accounts or accounts in transition, in coordination with Marketing Handle or assist with project requests from both the Client Services Team and Executive Management Team Human Resources: Work closely with our Human Resources team to complete and streamline tasks Facilitate and complete all crew member Personnel Action Forms in Paycom Gather salary data points to complete reports for Executive Team and or Client Services Team Submit all end of year bonuses and salary increases for our Client Accounts Lead all per diem crew member onboarding Proposals: Support the Executive Management team in developing proposals, researching hangar costs and availability Gather hangar and fuel quotes as requested (usually CROs and CSDs) Must be able to create and maintain relationships with FBOs and hangar owners Bargain fuel cost – tenant vs. contract Request and obtain draft hangar leases and agreement, request changes as necessary Systems administration and oversight, including Salesforce and SharePoint: Salesforce- Maintaining account information to include: Addition of new employees/crew members and removal of terminated employees/crew Update for internal transitions Logging appropriate account communication to include communication with CRO, client, and CSD for historic reference Log all account related tasks Qualifications Highly detail oriented; ability to meet deadlines and possess effective problem-solving skills Must be flexible and can adapt to changes in a growing company Excellent communication and interpersonal skills Ability to operate independently with minimal supervision Aviation experience preferred but not required Experience in Salesforce, Paycom and SharePoint preferred, but not required Must have strong work ethics, be reliable, and have a professional and positive attitude Additional Information Solairus Aviation embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Salary - $55,000 - $65,000 #J-18808-Ljbffr

Client Service Associate

GRYPHON FINANCIAL PARTNERS LLC Columbus, OH

Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Job Description: Provide exemplary service to Gryphon Financial Partners clients. Manage day to day aspects of the client experience. Qualifications: Organized, detail oriented and ability to multi-task Strong verbal and written communication skills Diligent follow up skills Proficient with Microsoft Office Professional and exemplifies all brand attributes of Gryphon Financial Partners Job Accountabilities: Onboarding New Clients Client Service and Maintenance Client Relationship Building Investment Document Execution Family Office Services Assistance #J-18808-Ljbffr

Senior Client Service Associate

GRYPHON FINANCIAL PARTNERS LLC Columbus, OH

Benefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Vision insurance Job Description: Provide exemplary service to Gryphon Financial Partners clients. Manage day to day aspects of the client experience. Qualifications: Organized, detail oriented and ability to multi-task Strong verbal and written communication skills Diligent follow up skills Proficient with Microsoft Office Professional and exemplifies all brand attributes of Gryphon Financial Partners Job Accountabilities: Onboarding New Clients Client Service and Maintenance Client Relationship Building Investment Document Execution Family Office Services Assistance #J-18808-Ljbffr

Employee Benefits Client Service Associate

Hylant Columbus, OH

The Opportunity: Enhance the client experience by providing support to the internal team. To develop skills, industry knowledge and relationships by meeting or surpassing the service expectations of clients, prospective clients, agency and company personnel. The ideal candidate should have a reliable transportation method to work hybrid from our Hylant Dublin, Ohio location. Are You A Match? The Client Service Associate is driven by prompt, accurate and thoughtful service to internal team members and clients by consistently responding to inquiries within 24 hours of receipt. No prior experience required; 2+ years’ experience preferred in the employee benefit space, s/he will preferably have an active life and health license. In This Role You Will Execute On: Grow and develop knowledge in insurance as well as Hylant’s servicing tools and processes to obtain Life & Health Insurance License. Cross train to support all benefit functions (implementation, advocacy, compliance, marketing, member engagement, health strategies, and data analysis). Provide high volume tactical client service support to client service teams as requested, such as: Provide backup to local administrative support as requested. Perform other duties and special projects as requested. In This Role You’ll Need: High School Diploma or equivalent required; associates or bachelor’s degree preferred. No prior experience required; internship or exposure to a professional work environment preferred. Prior experience using Employee Navigator or other HRIS systems preferred, but not required. Ability to obtain and maintain Life and Health Insurance License. Proficient in Word, Excel, PowerPoint and Outlook. Ability to organize, plan and prioritize with effective results. Intermediate to advanced communication skills, including listening, speaking and writing. Must be legally authorized to work in the United States. Why Hylant? A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in seven states. Since the founding of our family-owned business 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you. Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify. #J-18808-Ljbffr

Client Relations Associate

Hiro Solutions Columbus, OH

We value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion for cultivating relationships, and have a desire to assist others, then the Client Relations Associate role was made for you! Responsibilities of a Client Relations Associate: Establish and maintain long-lasting business and client relationships. Identify, troubleshoot, and provide clients with resolutions to their issues and concerns. Maintain open communication between our clients, their consumers, and our Client Relations Associate Team. Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions. Provide clients with an individualized purchasing experience and utmost customer service. Coordinate with the sales team to ensure process orders are completed and installation dates are set. Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates. Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members so that all sales targets are met. The Ideal Candidate as a Client Relations Associate: High School Diploma or equivalent certification required. Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred. 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred. People-oriented and passionate about building relationships. Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members. Results-driven and self-motivated to improve interpersonal skills. Practices active listening and is empathetic to clients’ concerns. Solution-oriented and takes initiative in resolving unexpected challenges. #J-18808-Ljbffr

Client Reporting Associate

Morgan Stanley Columbus, OH

We're seeking someone to join our team as a Client Reporting Associate in Wealth Management Operations to analyze, research, reconcile, and explain inquiries that are presented by Financial Advisor teams. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Associate level position level position within Product Support and Services to provide transaction support and management post execution services. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley Columbus, we support the Firm's global Wealth Management, Private Banking, Operations and Technology divisions. Morgan Stanley has been rooted in the Columbus community since 2003. We offer best-in-class centers of excellence to support our clients with various call centers achieving J.D. Power certification since 2018. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There's ample opportunity for innovation, deep learning and career progression for those who show passion and grit in their work. And we proudly give back to local nonprofit organizations in the Columbus community by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on... What you'll do in the role: - Execute processes/functions and/or support process management and project efforts, leveraging knowledge of the systems, markets and instruments that influence the team - Recognize risk in day-to-day processes to draw out the key issues and contribute to process improvements - Build relationships within team and internal stakeholders, sharing knowledge to contribute to team output - Participate in projects and initiatives, aiding in solution formulation with a focus on timely execution - Individual will also help in creating combined summaries, guide in index selections, and provide system navigation - Support the following reporting: Performance, Portfolio Risk, Statements, and Confirms. In addition to fielding inbound inquiries, this individual will be responsible for reviewing and processing cases and following up on inquiries via outbound calls and emails related to Client Reporting What you'll bring to the role: - Ability to establish clear goals and priorities, and address non-standard issues within area of expertise with minimal guidance and supervision - Subject matter expertise in business area supported, client requirements, and ability to ensure control is not compromised to comply with client requests - Culture carrier across Operations, embracing the Firm's core values - Knowledge of portfolio performance or risk measurement statistics and tools - Highly motivated professional with problem solving ability, and personal accountability - Excellent and efficient communication (written and oral), and listening skills - At least 2 years' relevant experience would generally be expected to find the skills required for this role Role is Hybrid and will require in office attendance 3 days/week. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). #J-18808-Ljbffr

Client Success Associate

Rival Columbus, OH

Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today! Who We Want This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Client Success. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments. What You'll Do Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution. Focus on accuracy and timeliness while building loads for our customer account(s). Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network. Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates. Communicate with customer contacts proactively when a shipment will be delayed. Developing Tasks Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer. Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities. Consistently work towards expanding your relationship with your customer contacts by delivering timely and professional communication. Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service. Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate. Prioritize exceptions by working with the Carrier team to provide timely updates to customers. Proactively work with management to determine any potential concerns for aging for your customer. Qualifications Bachelor’s degree in a relevant field of study preferred. Proven demonstration of commitment and work ethic in a school or work setting. Fast-paced and able to multitask in a high-pressure environment. Polished communicator with exceptional interpersonal skills, both verbal & written. Able to take verbal/written instruction and execute with confidence. Benefits Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. Invest in your future with our matching 401K program. Build relationships and find your home at Arrive through our Employee Resource Groups. Get recognized through our employee rewards program. Leave the suit and tie at home; our dress code is casual. Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays! Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants / breweries! Sweat it out using local gym discounts. Maximize your wellness with free counseling sessions through our Employee Assistance Program. Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. Receive 100% paid parental leave when you become a new parent. Get paid to work with your friends through our Referral Program! Get relocation assistance! If you are not local to the area, we offer relocation packages. Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification. #J-18808-Ljbffr

Client Success Associate

Arrive Logistics Columbus, OH

Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today! Who We Want This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills and develop other tasks to continue building your skill set within Client Success. You must be detail and process-oriented, customer-obsessed, efficient, proactive, solutions-driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments. What You'll Do Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution. Focus on accuracy and timeliness while building loads for our customer account(s). Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network. Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates. Communicate with customer contacts proactively when a shipment will be delayed. Developing Tasks Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer. Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities. Consistently work towards expanding your relationship with your customer contacts by delivering timely and professional communication. Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service. Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate. Prioritize exceptions by working with the Carrier team to provide timely updates to customers. Proactively work with management to determine any potential concerns for aging for your customer. Qualifications Bachelor’s degree in a relevant field of study preferred. Proven demonstration of commitment and work ethic in a school or work setting. Fast-paced and able to multitask in a high-pressure environment. Polished communicator with exceptional interpersonal skills, both verbal & written. Able to take verbal/written instruction and execute with confidence. Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. Invest in your future with our matching 401K program. Build relationships and find your home at Arrive through our Employee Resource Groups. Get recognized through our employee rewards program. Leave the suit and tie at home; our dress code is casual. Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays! Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants/breweries! Sweat it out using local gym discounts. Maximize your wellness with free counseling sessions through our Employee Assistance Program. Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time, and wellness days. Receive 100% paid parental leave when you become a new parent. Get paid to work with your friends through our Referral Program! Get relocation assistance! If you are not local to the area, we offer relocation packages. Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute, and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification. #J-18808-Ljbffr

Dynamic Environment

Client Relations Associate – Entry Level

OED Columbus, OH

We are currently seeking an enthusiastic Client Relations Associate to join our dynamic team. This role is ideal for individuals who enjoy building relationships, resolving client inquiries, and contributing to successful campaigns in a fast-paced environment. Key Responsibilities Client Communication: Serve as the primary point of contact for clients, responding to inquiries about events, promotions, and products with professionalism and a positive attitude. Event Support: Provide accurate information regarding upcoming events and promotional campaigns, ensuring clients are well-informed and engaged. Issue Resolution: Troubleshoot and resolve client concerns related to event participation, products, or services promptly and effectively. Record Management: Maintain detailed records of client interactions to improve services and satisfaction while ensuring data accuracy. Team Collaboration: Partner with marketing and event teams to deliver consistent and high-quality client support throughout all campaigns. Compliance: Uphold company standards for communication and client service, ensuring professionalism and excellence in all interactions. Requirements Strong Communication Skills: Exceptional verbal and written communication abilities to engage effectively with clients and colleagues. Customer-Centric Mindset: A proactive, problem-solving approach to address client needs and ensure satisfaction. Multitasking Ability: Capable of managing multiple priorities in a busy, event-driven environment. Education: High school diploma or equivalent required; certifications in customer service, client relations, or event marketing are a plus. Benefits Competitive Compensation: Receive a competitive starting salary with performance-based bonuses and incentives. Career Growth: Enjoy opportunities for professional development and advancement within our growing company. Team-Oriented Environment: Be part of a supportive and collaborative workplace that values your contributions and encourages growth. #J-18808-Ljbffr

Associate Client Account Manager-Hybrid

Cass Information Systems, Inc. Columbus, OH

POSITION TITLE: Associate Client Account Manager DIVISION: Transportation Information Services or Expense Management – Utilities REPORTS TO: Manager, Client Support or Supervisor, Client Support or Manager, Client Relations FUNCTION: The Associate Client Account Manager is responsible for overall management of assigned mid-tier client accounts by taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client’s and Cass’s business through system enhancements, process improvements, and training to facilitate the client’s full utilization of Cass services and products. This position will also perform client account representative duties of assigned accounts by supporting the daily activities related to processing and provides clear direction to all internal staff concerning client processes. This position also offers guidance to client account representatives regarding day-to-day client needs and inquiries. PRINCIPAL RESPONSIBILITIES AND DUTIES: Independently manages all service activities with mid-tier customers and communicates verbally and in writing such that an authoritative relationship is developed. Possesses a thorough understanding of all services and tools that Cass provides for communication and demonstration to our customers and makes recommendations to improve process efficiency and quality. Independently processes and responds to internal and client questions, processing issues, and other requests according to company defined procedures. Demonstrates the ability to coordinate the assignment and management of customer priorities. Thoroughly analyzes issues and requests including technical changes to processing systems and clearly communicates solutions to customers. Ensures application of best practices through consistent evaluation of key metrics, independently driving process improvement efforts to advance account standing. Creates and maintains a detailed project log to track system enhancements and account related process improvement activities. Ensures the successful delivery of new solutions according to customer needs and objectives. Keeps leadership, appropriate internal resources, and customers informed of significant issues on a timely basis. Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management. Shares knowledge of duties and clients with fellow employees. Helps train and mentor fellow employees. Performs account representative duties by responding to internal and client questions, ensuring resolution of processing issues, and other requests related to assigned accounts. May support certain assigned accounts in conjunction with Business Process Outsourcing (BPO) resources. Other duties as assigned. KNOWLEDGE AND MINIMUM REQUIREMENTS: Strong, well-developed interpersonal skills to maximize client responsiveness and develop a working relationship with current clients as well as the ability to work effectively with other departments of Cass and the client’s organization. A high level of analytical skills to process client inquiries, evaluate client requests and procedures and implement as appropriate, and to understand the client’s operational and data processing systems, etc., to meet client needs in a way mutually beneficial to both client and Cass. Well-developed organizational skills with consistent time management to handle multiple tasks simultaneously. Proficient in Microsoft Office suite with focus on Excel (pivot tables/Vlookups). General SQL knowledge may be required for TIS division. A strong ability to communicate effectively, both written and verbally at all levels. Ability to travel up to 15%. A technical level of knowledge normally acquired through completion of a bachelor’s degree in business administration, data processing or related area or an equivalent combination of education and experience. 2-4 years of customer relations experience in a technical or business service environment, including 1-2 years of account management experience preferably with dedicated accounts. APPLICATION PROCESS: Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process. ABOUT OUR COMPANY: Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr

Associate Client Account Manager-Hybrid

Cass Information Systems Columbus, OH

POSITION TITLE: Associate Client Account Manager DIVISION: Transportation Information Services or Expense Management – Utilities REPORTS TO: Manager, Client Support or Supervisor, Client Support or Manager, Client Relations FUNCTION: The Associate Client Account Manager is responsible for overall management of assigned mid-tier client accounts by taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client’s and Cass’s business through system enhancements, process improvements, and training to facilitate the client’s full utilization of Cass services and products. This position will also perform client account representative duties of assigned accounts by supporting the daily activities related to processing and providing clear direction to all internal staff concerning client processes. This position also offers guidance to client account representatives regarding day-to-day client needs and inquiries. PRINCIPAL RESPONSIBILITIES AND DUTIES: Independently manages all service activities with mid-tier customers and communicates verbally and in writing such that an authoritative relationship is developed. Possesses a thorough understanding of all services and tools that Cass provides for communication and demonstration to our customers and makes recommendations to improve process efficiency and quality. Independently processes and responds to internal and client questions, processing issues, and other requests according to company defined procedures. Demonstrates the ability to coordinate the assignment and management of customer priorities. Thoroughly analyzes issues and requests including technical changes to processing systems and clearly communicates solutions to customers. Ensures application of best practices through consistent evaluation of key metrics, independently driving process improvement efforts to advance account standing. Creates and maintains a detailed project log to track system enhancements and account related process improvement activities. Ensures the successful delivery of new solutions according to customer needs and objectives. Keeps leadership, appropriate internal resources, and customers informed of significant issues on a timely basis. Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management. Shares knowledge of duties and clients with fellow employees and helps train and mentor fellow employees. Performs account representative duties by responding to internal and client questions, ensuring resolution of processing issues, and other requests related to assigned accounts. May support certain assigned accounts in conjunction with Business Process Outsourcing (BPO) resources. Other duties as assigned. KNOWLEDGE AND MINIMUM REQUIREMENTS: Strong, well-developed interpersonal skills to maximize client responsiveness and develop a working relationship with current clients as well as the ability to work effectively with other departments of Cass and the client’s organization. A high level of analytical skills to process client inquiries, evaluate client requests and procedures and implement as appropriate, and to understand the client’s operational and data processing systems, etc., to meet client needs in a way mutually beneficial to both client and Cass. Well-developed organizational skills with consistent time management to handle multiple tasks simultaneously. Proficient in Microsoft Office suite with focus on Excel (pivot tables/Vlookups). General SQL knowledge may be required for TIS division. A strong ability to communicate effectively, both written and verbally at all levels. Ability to travel up to 15%. A technical level of knowledge normally acquired through completion of a bachelor’s degree in business administration, data processing or related area or an equivalent combination of education and experience. 2-4 years of customer relations experience in a technical or business service environment, including 1-2 years of account management experience preferably with dedicated accounts. APPLICATION PROCESS: Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process. ABOUT OUR COMPANY: Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they #J-18808-Ljbffr

Client Relations Associate Entry Level

OED Columbus, OH

Guest Services Associate

Four Points Colombus-Polaris Columbus, OH

Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Address all guest concerns and ensure follow up is complete. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications: Highly organized. Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. Must possess basic computational ability. Must possess basic computer skills. Benefits/Perks: Medical, Dental, and Vision options for full-time employees. Paid time off and 401(k) for full-time employees. All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels. Regular opportunities for bonuses. $250 referral bonus for you and a referred associate. DailyPay: access to your already earned wages before payday. Opportunities for upward mobility and growth within the company. #J-18808-Ljbffr

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Client Service Associate

GRYPHON FINANCIAL PARTNERS LLC Columbus, OH

Job Description Job Description Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Job Description: Provide exemplary service to Gryphon Financial Partners clients. Manage day to day aspects of the client experience. Qualifications: Organized, detail oriented and ability to multi-task Strong verbal and written communication skills Diligent follow up skills Proficient with Microsoft Office Professional and exemplifies all brand attributes of Gryphon Financial Partners Job Accountabilities: Onboarding New Clients Client Service and Maintenance Client Relationship Building Investment Document Execution Family Office Services Assistance